CONTACT US FOR ANY QUESTIONS
Get answers to all your questions you might have.
We will answer any questions you may have about our online sales right here. Monday to Friday from 10:00 AM to 17:00 PM
PHONE : 020 8688 9955
EMAIL : azrajewelryltd@gmail.com
ADDRESS : 11a Trinity Court, Whitgift Shopping Centre, Croydon, United Kingdom, CR0 1UX
FREQUENTLY ASKED QUESTIONS
As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order.You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you.
The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card or PayPal order, the information is rigorously checked to ensure maximum security and prevent potential fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details.
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem.
To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our returns policy for the next stage.
Compensation is available on most delivery methods. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisors will help you work with the courier that was transporting your package to deal with the matter further.
We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.